We're here to help. Find answers below or reach out directly.
For any questions, feedback, or issues, email us at:
[email protected]We typically respond within 24 hours.
If you subscribed in the app, open Bounds and go to Settings → Subscription. It's handled through your App Store or Google Play account.
If you subscribed here on the web, the link in your confirmation email opens your subscription page. You can cancel, change your payment method, or download receipts there. Can't find the email? Write to us and we'll resend it.
Open the app, go to You → Settings → Subscription, and tap Restore Purchases. Your subscription is tied to your Apple ID or Google account and will restore automatically.
If you subscribed in the app, it's managed through your app store. On iOS, go to Settings → Apple ID → Subscriptions. On Android, open Google Play → Payments & subscriptions. If you subscribed on the web, use the link in your confirmation email instead.
Make sure you're running the latest version from the App Store or Google Play. If the issue persists, email us with your device model and OS version, we'll look into it.
If you're moving between iPhones, your data transfers automatically via iCloud backup. For cross-platform moves (iOS to Android or vice versa), email us and we'll help you migrate.
Your journal entries and saved phrases are stored locally on your device, without Bounds cloud sync. Community, purchases, usage analytics and crash reports use online services; diagnostics can include screenshots. If you buy on the web, your setup answers pass through our server to the app. Optional AI help, where available, sends the text you approve. The privacy policy explains these data flows and your controls. Privacy policy
Bounds is built on five evidence-based frameworks: Internal Family Systems (IFS), Polyvagal Theory, Somatic Experiencing, Cognitive Behavioral Therapy (CBT), and Acceptance & Commitment Therapy (ACT). These inform everything from the breathing exercises to the personalized scripts.
Available on iOS and Android. Start your free trial today.